14-day trial

When you sign up for the Starter or Growth plan from skryx.io/pricing, you start a 14-day trial of the full plan with no credit card required. At day 14 your account downgrades to Free unless you upgrade to a paid plan.

# What you get during the trial

The trial unlocks every feature of the plan you selected — not a reduced version. On a Growth trial you have Semantic AI Search, AI Coach apply, multi-language morphology, click-based rerank suggestions, and the full Visual Curator. The catch is the calendar, not the feature set.

# Trial milestones

The system sends four emails over the 14 days and shows a dashboard banner whose colour shifts as the trial ages.

Emails are deduped — even if the daily check job runs twice, you'll get each one exactly once. The dashboard banner is read live from tenants.trial_ends_at, so it disappears the moment the trial flips to active-on-Free.

# What happens at day 14

At the end of your 14-day trial, an automated process processes any account whose trial window has elapsed:

1. The plan is reset to Free.
2. The account moves from trialing to active on the new plan.
3. A trial_ended email is dispatched describing what you keep on Free and what's now paused.

You can upgrade to a paid plan at any time before or after the trial ends to keep all features active.

Your data, indexes, synonyms, ranking rules, AI Coach history, and analytics retention are all preserved — only plan-locked features (Semantic AI Search, AI Coach apply, multi-language morphology) become read-only. Upgrade to a paid plan anytime to flip them back on instantly.

# Switching plans during the trial

You can change plans mid-trial. Switching to a paid plan ends the trial immediately and starts billing; switching to Free ends the trial without the day-14 wait. Switching from Starter → Growth (or vice versa) extends the trial by adjusting trial_ends_at accordingly.

# "I didn't get the started email"

The trial-started email fires from the registration flow alongside the email-verification message. If both are missing:

1. Check spam.
2. Verify your email at app.skryx.io/email/verify — if you've already clicked the link, the address is verified and you're good.
3. Re-trigger the welcome email by clicking "Resend verification" on the verify-email screen. (We don't have a "resend trial started" button because the dashboard banner already shows your remaining days more accurately.)

# See also

• Pricing model — what each plan limit means
• Limits — what happens at the caps
• Upgrade / downgrade — operator playbook